Support
How can we help?
Manuals, warranty, and real humans — here when you need us.
Free shipping
Free insured delivery in the contiguous US and EU, in 3–7 business days.
30-day home trial
Ride it for a month. If you don't love it, returns are free.
2-year warranty
Frame, motor, and battery covered for two years — lifetime frame support.
Local service
A growing network of partner shops for test rides, service, and support.
Frequently asked questions
Reserved bikes ship in 3–7 business days once your batch is ready. You will get tracking by email as soon as it leaves our warehouse.
Talk to a human
Mon–Fri, 9am–5pm PT. We reply within one business day.